Service Level Agreements (SLA)
offers 3 levels of service agreements.
The SLA does not cover labor or materials, this unique
agreement provides the customer with confidence to know
if there is a telecommunications failure
will be onsite quickly.
These SLA offer the client assurance that Downes
Communications will be onsite within the designated time
specified in the service level agreement chosen by the
The SLA assures your telephone system will be down for a
minimal amount of time so your company's' employees can
The benefit of minimal downtime far outweigh the loss of
telephone service for extended periods.
Downes Communications also offers maintenance agreements
that cover material and labor for your communications
Please call 978-227-4199 or email firstname.lastname@example.org
find the right plan for your company.
CALL TODAY FOR PRICING: 978.227.4199